Knowledge Base
Find answers to common questions and browse helpful resources.
Frequently Asked Questions
How do I request support?+
You can reach our support team by visiting the Contact Support page, calling us on 020 4625 2515, or emailing contact@sanderson-solutions.co.uk. Our upcoming support portal will also allow you to submit and track tickets directly.
What are your support hours?+
Our standard support hours are Monday to Friday, 9:00 AM to 5:30 PM (UK time). Emergency support for critical issues may be available outside of these hours depending on your support plan.
How do I report a service issue?+
If you are experiencing a service issue, please check our Service Status page first for any known incidents. If your issue is not listed, contact our support team with details including the service affected, when the issue started, and any error messages you are seeing.
What is covered under my support plan?+
Support coverage depends on your service agreement with Sanderson Solutions. Typically, this includes technical support for services we manage, assistance with configuration changes, and guidance on best practices. For details about your specific plan, please contact our team.
Helpful Resources
Explore our main site for more information about our services and solutions.
Can't find what you're looking for? Our support team is happy to help.
Contact Support